Technical Support
Frequently Asked Questions (FAQ) & Knowledge Base (KB)
Soundbanks
- Technical Specifications (Soundware)
- Where to Install UVI Soundbanks
- What is a UFS file?
- How to Check the Integrity of my Soundbank
- How to Check the Version of my Soundbank
- Missing Soundbanks in UVI Workstation or Falcon
Licenses & Activations
- How to Activate Your License
- Machine Activation Reset – Report a Computer as Unusable
- How to Move my License Activation to Another Location
- How to Deauthorize a Computer
- I Registered my UVI Product Using a Wrong iLok User ID
- My UVI iLok Dongle-Based License is not Recognized
UVI Workstation
- MIDI not Triggering Sound in UVI Workstation
- UVI Workstation not Showing up in my DAW
- How to Save my Work in UVI Workstation
- Can I run UVI Workstation in 32-bit?
- Automation in UVI Workstation
- UVI Workstation Fails to Load in Logic Pro X
Falcon
- Technical Specifications (Falcon)
- About the Falcon Factory rev2
- Where are the Falcon Factory sounds?
- Error: "Failed to load Audio Unit Falcon" in Logic Pro X
- Error: "Import DLL libsndfile-1.dll cannot be loaded" [Windows]
- How to Move my Favorite Presets to Another Machine (Falcon)
Miscellaneous
- Compatibility with macOS 14 Sonoma and Silicon Macs (M1/M2/M3 Processors)
- How to Uninstall my UVI Products
- How to Reduce the CPU Load
- UVI Workstation or Falcon Blacklisted in Cubase [Windows]
- How to Move Soundbanks or Falcon Expansions to Another Location
- Can I use UVI Products Offline?
UVI Portal
- How to Update my Product to the Latest Version
- Slow Downloads, What to do?
- "Not Enough Disk Space" Error Message
- My Product Does not Show up in UVI Portal
- Can I use UVI Portal on an Offline Computer to Install and Update my Products?
- Which UVI Products are Available in UVI Portal?
Products FAQ
BeatHawk
- Minimum Requirements for BeatHawk
- Restore my In-App Purchases in BeatHawk
- How to Backup all my BeatHawk Projects
- How to set Folders in my User Library
- I Cannot Play a Sample in Stretch Mode Below MIDI Note C1 and Above C5, is That Normal?
- Latency When Pushing Pads in BeatHawk