General Information

Pre-Sales Questions

• Want to know more about UVI products?
• EDU Program for students and teachers
• Currency and payment methods accepted on the UVI Store
• Using a European VAT Number on the UVI Store
• Can I purchase a physical version of UVI products?
• End-User License Agreement (EULA)

Order Questions

• Where is my download / serial number?
• Where is my invoice?
• Where is my Falcon gift voucher?
• Blank page after checking out
• I was charged but have not received an order confirmation yet
• I received an error message about my payment

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Account Questions

• How to update my registered email address
• Missing products in my UVI account
• I reset my password but did not receive an email notification
• I reset my password but am still unable to access my UVI account
• How to merge several UVI accounts

Miscellaneous

• Where can I find user manuals for UVI products?
• Legacy and discontinued products
• Why am I not receiving UVI emails?
• Return / Refund policy
• How to register a third-party UVI soundbank