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  1. UVI Support
  2. General Information

General Information

Pre-sales questions, order/account questions,...

SonicPass

  • What are the System Requirements for SonicPass?
  • How many activations are included with a SonicPass subscription?
  • Is there a minimum subscription duration?
  • I subscribed online, now what?
  • I subscribed, but UVI Portal says I still need to purchase a license?
  • I subscribed to SonicPass, what do I do with iLok License Manager?
See all 15 articles

Pre-Sales Questions

  • End-User License Agreement (EULA)
  • EDU Program for Students and Teachers
  • Want to Know More About UVI Products?
  • Currency and Payment Methods Accepted on the UVI Store
  • Using a European VAT Number on the UVI Webstore
  • Can I Purchase a Physical Version of UVI Products?
See all 9 articles

Order Questions

  • Error: "The Alias "My Address" has Already Been Used. Please Select Another one" While Placing my Order
  • Error "Please Fill in Your Billing Address" While Placing my Order
  • I Purchased a UVI Product, Where is my Download / Serial Number?
  • Where is my Invoice?
  • Where is my Falcon Gift Voucher?
  • Blank Page After Checking out
See all 10 articles

Account Questions

  • How to Update my Registered Email Address
  • Missing Products in my UVI Account
  • I Reset my Password but did not Receive an Email Notification
  • I Reset my Password but I am Still Unable to Access my UVI Account
  • How to Merge Multiple UVI Accounts
  • How to Delete my UVI Account

Miscellaneous

  • Where can I Find User Manuals for UVI Products?
  • Discontinued and Legacy Products
  • Why am I not Receiving UVI Emails?
  • Return / Refund Policy
  • How to Register a Third-Party Soundbank
UVI Support
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