General Information

Pre-Sales Questions

• What currency can I use on the UVI Store?
• Can I use my European VAT Number on the UVI Store?
• "No payment method" or "Please choose address" error messages at check-out, what can I do?
• Blank page after checking out, what can I do?
• Does UVI have an EDU Program for students and teachers?

Order Questions

• Where is my download / serial number?
• Where is my invoice?
• I received an error message about my payment.
• I received a coupon code, where can I apply it?

Account Questions

• How do I update my registered email address?
• Some products are missing in my UVI account, what can I do?
• I am unable to access my UVI account after a password reset, what can I do?
• I have reset my password but nothing appears in my email inbox, what should I do?
• How can I merge UVI accounts with one unique email address?

Miscellaneous

• Legacy upgrade paths for PlugSound Box and old X-Treme FX users
• How to make sure I receive emails from UVI?
• Return/Refund policy