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  1. UVI Support
  2. General Information

General Information

Pre-sales questions, order/account questions,...

Pre-Sales Questions

  • Want to Know More About UVI Products?
  • EDU Program for Students and Teachers
  • Currency and Payment Methods Accepted on the UVI Store
  • Using a European VAT Number on the UVI Webstore
  • Can I Purchase a Physical Version of UVI Products?
  • Purchasing a UVI Product as a Gift
See all 7 articles

Order Questions

  • Where is my Download / Serial Number?
  • Where is my Invoice?
  • Where is my Falcon Gift Voucher?
  • Blank Page After Checking out
  • I was Charged but Have not Received an Order Confirmation yet
  • I Received an Error Message About my Payment
See all 8 articles

Account Questions

  • How to Update my Registered Email Address
  • Missing Products in my UVI Account
  • I Reset my Password but did not Receive an Email Notification
  • I Reset my Password but I am Still Unable to Access my UVI Account
  • How to Merge Several UVI Accounts
  • How to Delete my UVI Account

Miscellaneous

  • Where can I Find User Manuals for UVI Products?
  • Legacy and Discontinued Products
  • Why am I not Receiving UVI Emails?
  • Return / Refund Policy
  • How to Register a Third-Party Soundbank
UVI Support
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