General Information

Pre-Sales Questions

• Want to learn more about UVI products?
• EDU Program for students and teachers
• Currency and payment methods available on the UVI Store
• Using European VAT Number on the UVI Store
• End-User License Agreement (EULA)

Order Questions

• Where is my download / serial number?
• Where is my invoice?
• Blank page after checking out
• I received an error message about my payment
• "No payment method" or "Please choose address" error messages at check-out
• How to apply a coupon code

Account Questions

• How to update my registered email address
• Missing products in my UVI account
• I have reset my password but nothing appears in my email inbox
• I have reset my password but I am still unable to access my UVI account
• How to merge several UVI accounts

Miscellaneous

• Where can I find user manuals for UVI products?
• Legacy and discontinued products
• Legacy upgrade paths for PlugSound Box and old X-Treme FX users
• How to make sure I receive emails from UVI
• Return / Refund policy