Technical Support
Frequently Asked Questions (FAQ) & Knowledge Base (KB)
Soundbanks
- Technical Specifications (Soundware)
- Where to Install my UVI Soundbanks
- What is a UFS file?
- How to Check the Integrity of my Soundbank
- How to Check the Version of my Soundbank
- Soundbanks do not Mount Automatically in UVI Workstation or Falcon
Licenses & Activations
- How to Move my License Activation to Another Location
- How to Deauthorize a Computer
- I Registered my UVI Product Using a Wrong iLok User ID
- My iLok Dongle-Based License is not Recognized
- My Machine-Based License is not Recognized
- Can I Authorize my License on Multiple Computers?
UVI Workstation
- Can I run UVI Workstation in 32-bit?
- UVI Workstation not Showing up in my DAW
- MIDI not Triggering Sound in UVI Workstation
- While Installing UVI Workstation on Windows, the Wizard Stops During PACE License Support Steps?
- How to Save my Work in UVI Workstation
- Presets Showing up in red in the Search section
Falcon
Miscellaneous
- Installing my Product to a new Computer
- How to Clean Uninstall my UVI Products
- How to Reduce the CPU Load
- Installing Your Products via uvi.net/my-products
- Do UVI Products Support Program Change?
- Do UVI Instruments Support Micro-Tuning?
UVI Portal
BeatHawk
- Minimum Requirements for BeatHawk
- Issues With In-App Purchases in BeatHawk
- How to Backup all my BeatHawk Projects
- How to set Folders in my User Library
- I Cannot Play a Sample in Stretch Mode Below MIDI Note C1 and Above C5, is That Normal?
- Latency When Pushing Pads in BeatHawk