Technical Support
Frequently Asked Questions (FAQ) & Knowledge Base (KB)
Soundbanks
- UVI Workstation 4 Browser Edition – New Features and Troubleshooting
- Technical Specifications (Soundware)
- Where to Install UVI Soundbanks
- What is a UFS file?
- How to Check the Integrity of my Soundbank
- How to Check the Version of my Soundbank
Licenses & Activations
- How to Activate Your License
- Machine Activation Reset – Report a Computer as Unusable
- How to Move my License Activation to Another Location
- How to Deauthorize a Computer
- I Registered my UVI Product Using a Wrong iLok User ID
- My UVI iLok Dongle-Based License is not Recognized
UVI Workstation
- MIDI not Triggering Sound in UVI Workstation
- Can I run UVI Workstation in 32-bit?
- Automation in UVI Workstation
- How to Move my Favorite Presets to Another Machine (UVI Workstation)
- UVI Workstation Fails to Load in Logic Pro X
- How to Save my Work in UVI Workstation
Falcon
- Falcon 3.1 Browser Edition – New Features and Troubleshooting
- Technical Specifications (Falcon)
- About the Falcon Factory rev2
- Where are the Falcon Factory sounds?
- How to Move my Favorite Presets to Another Machine (Falcon)
- Error: "Failed to load Audio Unit Falcon" in Logic Pro X
Miscellaneous
- My UVI Product Does not Show up in my DAW
- Installing UVI Products on a new Machine
- NKS Support for UVI Products
- Compatibility with macOS 15 Sequoia and Silicon Macs (M1/M2/M3/M4 Processors)
- How to Uninstall my UVI Products
- How to Reduce the CPU Load
UVI Portal
- How to Update my Product to the Latest Version
- Slow Downloads, What to do?
- Error: "Not Enough Space at"
- Error: "Not Enough Space for the Temporary File"
- My Product Does not Show up in UVI Portal
- Can I use UVI Portal on an Offline Computer to Install and Update my Products?
Products FAQ
BeatHawk
- Minimum Requirements for BeatHawk
- Restore my In-App Purchases in BeatHawk
- How to Backup all my BeatHawk Projects
- How to set Folders in my User Library
- I Cannot Play a Sample in Stretch Mode Below MIDI Note C1 and Above C5, is That Normal?
- Latency When Pushing Pads in BeatHawk