Technical Support
Frequently Asked Questions (FAQ) & Knowledge Base (KB)
Soundbanks
- Technical Specifications (Soundware)
- Where to install my UVI soundbanks
- What is a UFS file?
- How to check the integrity of my soundbank
- How to check the version of my soundbank
- UVI Workstation or Falcon crashes while loading a soundbank preset
Licenses & Activations
- I am asked to enter an activation code when launching a UVI instrument or effect, what to do?
- I registered my UVI product using a wrong iLok User ID, how can I change it?
- My iLok dongle-based license is not recognized
- My machine-based license is not recognized
- How many activations do I have?
- Can I authorize my license on multiple computers?
UVI Workstation
- Can I run UVI Workstation in 32-bit?
- UVI Workstation not showing up in my DAW
- MIDI not triggering notes in UVI Workstation
- While installing UVI Workstation on Windows, the wizard stops during PACE License Support steps ?
- How to save my work in UVI Workstation
- Presets show up red in UVI Workstation’s Search
Falcon
Miscellaneous
- Installing my product to a new computer
- How to clean uninstall my UVI product
- How to reduce the CPU load
- Installing your products via uvi.net/my-products
- Do UVI products support Program Change?
- Do UVI instruments support micro-tuning?
UVI Portal
BeatHawk
- Minimum iOS device supported for BeatHawk
- Minimum iOS version supported for BeatHawk
- I have issues with my In-App Purchases
- How to backup all my BeatHawk projects
- How to set folders in my User Library
- I cannot play a sample in Stretch Mode below MIDI note C1 and above C5, is that normal?