Technical Support
FAQ & Knowledge Base
UVI Soundware
- Technical Specifications (Soundware)
- How do I install UVI Soundware?
- Where can I check the version of my soundbank?
- What is a UFS file?
- What is a RAR file?
- Where can I put my UFS library files?
License & Activations
- How do I activate my license?
- I entered a wrong iLok User ID when registering my product, how can I change it?
- How many activations do I have?
- Can I authorize my license on multiple computers at once?
- I registered my product but the license does not appear in my iLok account, what can I do?
- I have a "No valid authorization file" error message, what should I do?
UVI Workstation
- Can I install both 32-bit and 64-bit versions of UVI Workstation on Windows?
- While installing UVI Workstation, the wizard stops during the Pace steps, what should I do?
- UVI Workstation does not show up in my DAW, what can I do?
- Red presets in the Search section in UVI Workstation, what can I do?
- How can I save my work in UVI Workstation?
- How do I clean uninstall UVI Workstation?
Falcon
Downloads
Miscellaneous
- UVI Workstation plugin window goes blank in Cubase 64-bit, what can I do?
- I have random sound cutoffs in Reaper, what can I do?
- I purchased a plug-in effect like Sparkverb, do I need to uninstall the demo version previously installed?
- Why old operating systems such as Windows XP or Mac OS X 10.6 for instance are no longer supported?
BeatHawk FAQ
- What is the minimum iPad / iPhone model supported?
- What is the minimum iOS version supported?
- Can I set folders in my User Library?
- I cannot play a sample in Stretch Mode below MIDI note C1 and above C5, is that normal?
- I have latency when pressing pads, how can I resolve this?
- I have no sound anymore on BeatHawk, what can I do?