Technical Support
FAQ & Knowledge Base
UVI Soundware
- Technical Specifications (Soundware)
- How to install UVI soundbanks
- What is a UFS file?
- What is a RAR file?
- Where to install my UFS soundbanks
- How to check the integrity of my soundbank
License & Activations
- How to activate my license
- I registered my product with a wrong iLok User ID, how can I change it?
- My iLok-based license is not recognized
- My machine-based license is not recognized
- How many activations do I have?
- Can I authorize my license on multiple computers?
UVI Workstation
- "Installation failed" error message while installing UVI Workstation on Mac
- Can I install both 32-bit and 64-bit versions of UVI Workstation on Windows?
- While installing UVI Workstation, the wizard stops during the Pace steps
- UVI Workstation does not show up in my DAW
- Red presets in the Search section in UVI Workstation
- How to save my work in UVI Workstation
Falcon
Downloads
Miscellaneous
- How to clear Audio Units cache
- UVI Workstation shows up twice in Logic Pro X on macOS High Sierra
- What to do with previous UFS soundbanks after upgrading to Vintage Vault 2
- UVI Workstation plugin window goes blank in Cubase 64-bit
- Random sound cutoffs / dropouts in Reaper
- I purchased a plug-in effect like Sparkverb, do I need to uninstall the demo version previously installed?
BeatHawk FAQ
- Minimum iOS device supported for BeatHawk
- Minimum iOS version supported for BeatHawk
- I have issues with my In-App Purchases
- How to backup all my BeatHawk projects
- How to set folders in my User Library
- I cannot play a sample in Stretch Mode below MIDI note C1 and above C5, is that normal?